Refund policy

Basic products



Our policy is valid for 30 days. If 30 days have passed since your purchase, we regret that we cannot refund or exchange it.



To be eligible for a return, your items must be unused and in the same condition as the items received. They must also be in the original packaging.



Various merchandise is exempt from return. Perishable items, such as food, flowers, newspapers and magazines, cannot be returned. We also do not accept private or healthcare supplies, hazardous materials, or products containing flammable liquids or gases.

Other non-refundable items:



Gift card



Downloadable software



Some hygiene and personal care items.



To complete your return, we need receipts or purchase certificates.



Please do not return purchased goods to the manufacturer.



In some cases, only partial refunds are granted (if any)



A book with a visible mark.



CD, DVD, VHS tape, computer programs, video games, cassettes or open ethylene discs



Anything that is not in its original condition, damaged or lost through no fault of ours.



Any item returned within 30 days of delivery



Refunds (if applicable)



After we receive and check your return, we will send you an email letting you know that we have received your return. We will also tell you whether you approve or reject the refund.



If approved, your return will be processed and, for a set number of days, your credit card or original form of payment will be automatically applied.



Refund for delay or loss (if applicable)



If you have not received the refund, please check your bank account again.



Then call your credit card company, and it may take some time to officially announce your refund.



The next step is to contact your bank. There is usually some time to process refunds before sending them.



If you have completed all these operations and have not received a refund, please contact us at support@sonarbr.com.



Sales items (if applicable)



Only goods at their normal price can be refunded and unfortunately sales cannot be refunded.



Bag (if applicable)



We only replace defective or damaged items. If you need to exchange it for the same item, please email support@sonarbr.com



Gift



If the product is marked as a gift at the time of purchase and shipped directly to you, you will receive a refund for the value of a gift credit. Once the returned items are received, a coupon will be mailed to you.



If the goods are not marked as a gift at the time of purchase or if the donor has sent the order to themselves for delivery later, you will be refunded and informed of your return.



You will be responsible for paying your own shipping costs and returning your project. Freight is non-refundable. If you receive a refund, repatriation costs will be deducted from the refund.





Depending on where you live, the time it will take you to exchange your products may vary.





If you wish to ship items worth more than $75, you should consider using trackable shipping services or purchasing shipping insurance. We are not sure if you will receive your return.

 

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